Refund policy

Returns & Refunds

Please check your order as soon as you receive it, in case of breakages or if the wrong item has been sent, and notify us as soon as possible. We want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, please let us know within 14 days of receipt of goods by contacting Customer Service on 01608 670295 or shop@blisshome.co.uk. Please contact us before returning any goods so we can best assist you with the return.

Under the Consumer Contracts Regulations 2013, you have the right to cancel an online order within 14 days of receiving your goods. If you decide to cancel, you then have a further 14 days to return the item(s) to us.

How to return your order

If you do wish to return your order, please send it to:

BlissHome Returns
C/O Omni Channel Fulfilment Ltd
Dorcan 300 Murdock Road
Swindon
SN3 5HY

Please ensure your item(s) are packed securely and in their original packaging, unused and in a resaleable condition. Please include the completed returns form so that we can process your refund quickly; if you have lost the returns form, clearly write your order number on the parcel. Please note that you are responsible for the product until it reaches us, so we advise sending the package with a tracked or registered Royal Mail service and retaining your proof of postage. Any costs incurred to return unwanted item(s) will not be covered, with the exception of any damaged or faulty products that BlissHome accepts liability for.

For unwanted items that are too large or fragile to be returned at the Post Office, we are able to arrange a courier collection for UK mainland returns at a charge of £15 per package, which will be deducted from your refund. Please ensure that all returns are well-packaged to prevent damage in transit.

Faulty or Damaged Goods

In the event that you receive goods that are faulty or damaged, please notify Customer Service with photographs within 14 days of receipt of goods via shop@blisshome.co.uk and we will be happy to replace or refund. Please ensure that you contact Customer Service prior to returning faulty goods so we can best assist you with the return. Where goods are confirmed as faulty or damaged, we will cover the cost of return. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Cancellation Policy

If you wish to cancel an order please contact Customer Service on 01608 670295 or via our Contact page. If your order has already been dispatched, we will be unable to cancel it and therefore request that you follow the return instructions as above. Please note, you have 14 days from receipt of your order to notify us if you wish to return it.

Refunds

Please allow up to 10 days from the date of receipt of goods into our warehouse for your refund to be processed. Refunds will always be made to the original payment method. Where you have cancelled an order under the Consumer Contracts Regulations 2013, we will also refund the standard delivery cost you originally paid (this does not include any additional amount paid for an express or upgraded delivery option), and your refund will be issued within 14 days of us receiving the goods back, or within 14 days of you providing proof that the goods have been returned.