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TERMS AND CONDITIONS OF BLISSHOME LIMITED (“THE COMPANY”)
1.THE CONTRACT
1.1.THESE CONDITIONS ARE THE ONLY TERMS AND CONDITIONS ON WHICH THE COMPANY TRANSACTS BUSINESS AND SHALL BE INCORPORATED IN THE CONTRACT TO THE EXCLUSION OF ALL OTHER TERMS AND CONDITIONS REFERRED TO IN ANY ORDER PLACED BY THE CUSTOMER.
1.2.THE COMPANY MUST RECEIVE PAYMENT OF THE WHOLE OF THE PRICE FOR THE GOODS THAT THE CUSTOMER ORDERS BEFORE THE ORDER CAN BE ACCEPTED BY THE COMPANY. ONCE PAYMENT HAS BEEN RECEIVED BY THE COMPANY IT WILL CONFIRM TO THE CUSTOMER THAT THE ORDER HAS BEEN ACCEPTED BY SENDING AN EMAIL TO THE CUSTOMER AT THE EMAIL ADDRESS THE CUSTOMER PROVIDES IN HIS ORDER FORM. THE COMPANY’S ACCEPTANCE OF THE ORDER BRINGS INTO EXISTENCE A LEGALLY BINDING CONTRACT BETWEEN THE COMPANY AND THE CUSTOMER SUBJECT TO THESE TERMS AND CONDITIONS.
1.3.THE PRICES PAYABLE FOR GOODS THAT THE CUSTOMER ORDERS ARE SET OUT ON THE COMPANY’S WEBSITE.
1.4.THE CUSTOMER MAY BE REQUIRED TO PAY EXTRA FOR DELIVERY AND IS REFERRED TO THE COMPANY’S WEBSITE FOR DETAILS. IT MIGHT NOT BE POSSIBLE FOR THE COMPANY TO DELIVER TO SOME LOCATIONS. THE COMPANY’S DELIVERY CHARGES ARE SET OUT ON THE COMPANY’S WEBSITE.
1.5.ANY DESCRIPTION CONTAINED IN THE COMPANY’S CATALOGUES, SAMPLES, WEBSITE, PRICE LISTS OR OTHER ADVERTISING MATERIAL IS INTENDED MERELY TO PRESENT A GENERAL PICTURE OF THE COMPANY’S PRODUCTS AND SHALL NOT FORM A REPRESENTATION OR BE PART OF THE CONTRACT. THE COMPANY RESERVES THE RIGHT TO CORRECT ANY CLERICAL OR TYPOGRAPHICAL ERRORS MADE BY ITS EMPLOYEES AT ANY TIME.
2.CUSTOMER’S RIGHT TO CANCEL CONTRACT AND RETURN GOODS
2.1.THE CUSTOMER MAY CANCEL HIS CONTRACT WITH THE COMPANY FOR THE GOODS ORDERED AT ANY TIME UP TO THE END OF THE SEVENTH WORKING DAY FROM THE DATE THE CUSTOMER RECEIVES THE ORDERED GOODS. THE CUSTOMER DOES NOT NEED TO GIVE THE COMPANY ANY REASON FOR CANCELLING THE CONTRACT NOR WILL HE PAY ANY PENALTY.
2.2.TO CANCEL HIS CONTRACT THE CUSTOMER MUST NOTIFY THE COMPANY IN WRITING.
2.3.IF THE CUSTOMER HAS RECEIVED THE GOODS BEFORE HE HAS CANCELLED THE CONTRACT THEN THE CUSTOMER MUST SEND THE GOODS BACK TO THE COMPANY’S CONTACT ADDRESS AT THE CUSTOMER’S OWN COST AND RISK.
2.4.IF THE CUSTOMER CANCELS HIS CONTRACT BUT THE COMPANY HAS ALREADY PROCESSED THE GOODS FOR DELIVERY THE CUSTOMER MUST NOT UNPACK THE GOODS WHEN RECEIVED AND THE CUSTOMER MUST SEND THE GOODS BACK TO THE COMPANY AT THE COMPANY’S CONTACT ADDRESS AT THE CUSTOMER’S OWN COST AND RISK AS SOON AS POSSIBLE.
2.5.ONCE THE CUSTOMER HAS NOTIFIED THE COMPANY THAT HE IS CANCELLING THE CONTRACT, ANY SUM DEBITED TO THE COMPANY FROM THE CUSTOMER’S CREDIT CARD WILL BE RE-CREDITED TO CUSTOMER’S ACCOUNT AS SOON AS POSSIBLE AND IN ANY EVENT WITHIN 30 DAYS OF THE CUSTOMER’S ORDER PROVIDED THAT THE GOODS IN QUESTION ARE RETURNED BY THE CUSTOMER AND RECEIVED BY THE COMPANY IN THE CONDITION THEY WERE WHEN DELIVERED TO THE CUSTOMER. IF THE CUSTOMER DOES NOT SO RETURN THE GOODS DELIVERED TO HIM OR DOES NOT PAY THE COSTS OF DELIVERY, THE COMPANY SHALL BE ENTITLED TO DEDUCT THE DIRECT COSTS OF RECOVERING THE GOODS FROM THE AMOUNT TO BE RE-CREDITED.
3.THE COMPANY’S RIGHT TO CANCEL THE CONTRACT
3.1.THE COMPANY RESERVES THE RIGHT TO CANCEL THE CONTRACT WITH THE CUSTOMER IF:
3.1.1.THE COMPANY HAS INSUFFICIENT STOCK TO DELIVER THE GOODS THE CUSTOMER HAS ORDERED;
3.1.2.THE COMPANY DOES NOT DELIVER TO THE CUSTOMER’S AREA; OR
3.1.3.ONE OR MORE OF THE GOODS THE CUSTOMER ORDERED WAS LISTED AT AN INCORRECT PRICE DUE TO A TYPOGRAPHICAL ERROR OR AN ERROR IN THE PRICING INFORMATION THE COMPANY RECEIVED FROM ITS SUPPLIERS.
3.2.IF THE COMPANY DOES CANCEL THE CUSTOMER’S CONTRACT THE COMPANY WILL NOTIFY THE CUSTOMER BY E-MAIL AND WILL RE-CREDIT TO THE CUSTOMER’S ACCOUNT ANY SUM DEDUCTED BY THE COMPANY FROM THE CUSTOMER’S CREDIT CARD AS SOON AS POSSIBLE BUT IN ANY EVENT WITHIN 30 DAYS OF THE CUSTOMER’S ORDER. THE COMPANY WILL NOT BE OBLIGED TO OFFER ANY ADDITIONAL COMPENSATION FOR DISAPPOINTMENT OR INCONVENIENCE SUFFERED.
4.FORCE MAJEURE
SHOULD THE COMPANY BE DELAYED IN OR PREVENTED FROM MAKING DELIVERY OF THE GOODS DUE TO WAR, GOVERNMENT OR PARLIAMENTARY RESTRICTIONS, STRIKE, LOCK-OUTS, FIRE, FLOOD EXPLOSIONS, LABOUR DISTURBANCES, TRADE DISPUTES, DAMAGE TO OR DESTRUCTION OF THE GOODS, BREAKDOWN OF MACHINERY, SHORTAGES OF LABOURER OF RAW MATERIALS OR ACT OF GOD OR DUE TO ANY OTHER CAUSE WHATSOEVER BEYOND THE REASONABLE CONTROL OF THE COMPANY, THE COMPANY SHALL BE AT LIBERTY TO CANCEL OR SUSPEND THE ORDER PLACED BY THE CUSTOMER WITHOUT INCURRING ANY LIABILITY FOR ANY LOSS OR DAMAGE ARISING THEREFROM.
5.DELIVERY
5.1.THE COMPANY WILL DELIVER THE GOODS ORDERED BY THE CUSTOMER TO THE ADDRESS GIVEN BY THE CUSTOMER AT THE TIME HE MADE HIS ORDER.
5.2.DELIVERY WILL BE MADE AS SOON AS POSSIBLE AFTER THE CUSTOMER’S ORDER IS ACCEPTED AND IN ANY EVENT WITHIN 30 DAYS OF THE CUSTOMER’S ORDER.
5.3.THE CUSTOMER WILL BECOME THE OWNER OF THE GOODS HE HAS ORDERED WHEN THEY ARE DELIVERED TO THE CUSTOMER. ONCE GOODS HAVE BEEN DELIVERED TO THE CUSTOMER THE GOODS WILL BE HELD AT THE CUSTOMER’S OWN RISK AND THE COMPANY WILL NOT BE LIABLE FOR THEIR LOSS OR DESTRUCTION.
6.LIMITATION OF LIABILITY
6.1.IF THE GOODS THE COMPANY DELIVER ARE NOT WHAT THE CUSTOMER ORDERED OR ARE DAMAGED OR DEFECTIVE OR THE DELIVERY IS OF AN INCORRECT QUANTITY, THE COMPANY HAVE NO LIABILITY TO THE CUSTOMER UNLESS THE CUSTOMER NOTIFIES THE COMPANY IN WRITING AT ITS CONTACT ADDRESS OF THE PROBLEM WITHIN 10 WORKING DAYS OF THE DELIVERY OF THE GOODS IN QUESTION.
6.2.IF THE CUSTOMER DOES NOT RECEIVE THE GOODS ORDERED WITHIN 30 DAYS OF THE DATE ON WHICH THE CUSTOMER ORDERED THEM, THE COMPANY SHALL HAVE NO LIABILITY TO THE CUSTOMER UNLESS THE CUSTOMER NOTIFIES THE COMPANY IN WRITING AT THE COMPANY’S CONTACT ADDRESS OF THE PROBLEM WITHIN 40 DAYS OF THE DATE ON WHICH THE CUSTOMER ORDERED THE GOODS.
6.3.IF THE CUSTOMER NOTIFIES THE COMPANY OF A PROBLEM UNDER CONDITION 6.2, THE COMPANY’S ONLY OBLIGATION WILL BE, AT THE CUSTOMER’S OPTION:
6.3.1.TO MAKE GOOD ANY SHORTAGE OR NON-DELIVERY;
6.3.2.TO REPLACE OR REPAIR ANY GOODS THAT ARE DAMAGED OR DEFECTIVE; OR
6.3.3.TO REFUND TO THE CUSTOMER THE AMOUNT PAID BY THE CUSTOMER FOR THE GOODS IN QUESTION IN WHATEVER WAY THE COMPANY CHOOSE.
6.4.SAVE AS PRECLUDED BY LAW, THE COMPANY WILL NOT BE LIABLE TO THE CUSTOMER FOR ANY INDIRECT OR CONSEQUENTIAL LOSS, DAMAGE OR EXPENSES (INCLUDING LOSS OF PROFITS, BUSINESS OR GOODWILL) HOWSOEVER ARISING OUT OF ANY PROBLEM THE CUSTOMER NOTIFIES THE COMPANY OF UNDER THIS CONDITION AND THE COMPANY SHALL HAVE NO LIABILITY TO PAY ANY MONEY TO THE CUSTOMER BY WAY OF COMPENSATION OTHER THAN TO REFUND TO THE CUSTOMER THE AMOUNT PAID BY THE CUSTOMER FOR THE GOODS IN QUESTION UNDER CLAUSE 6.3.3 ABOVE.
6.5.THE CUSTOMER MUST OBSERVE AND COMPLY WITH ALL APPLICABLE REGULATIONS AND LEGISLATION, INCLUDING OBTAINING ALL NECESSARY CUSTOMS, IMPORT OR OTHER PERMITS TO PURCHASE GOODS FROM THE COMPANY’S SITE. THE IMPORTATION OR EXPORTATION OF CERTAIN OF THE COMPANY’S GOODS TO YOU MAY BE PROHIBITED BY CERTAIN NATIONAL LAWS. THE COMPANY MAKES NO REPRESENTATION AND ACCEPTS NO LIABILITY IN RESPECT OF THE EXPORT OR IMPORT OF THE GOODS THE CUSTOMER PURCHASES.
6.6.NOTWITHSTANDING THE FOREGOING, NOTHING IN THESE TERMS AND CONDITIONS IS INTENDED TO LIMIT ANY RIGHTS THE CUSTOMER MIGHT HAVE AS A CONSUMER UNDER THE APPLICABLE LOCAL LAW OR OTHER STATUTORY RIGHTS THAT MAY NOT BE EXCLUDED NOR IN ANY WAY TO EXCLUDE OR LIMIT THE COMPANY’S LIABILITY TO THE CUSTOMER FOR DEATH OR PERSONAL INJURY RESULTING FROM THE COMPANY’S NEGLIGENCE.
7.NOTICES
UNLESS OTHERWISE EXPRESSLY STATED IN THESE TERMS AND CONDITIONS, ALL NOTICES FROM THE CUSTOMER TO THE COMPANY MUST BE IN WRITING AND SENT TO THE COMPANY’S CONTACT ADDRESS AT online@blisshome.co.uk AND ALL NOTICES FROM THE COMPANY TO THE CUSTOMER WILL BE DISPLAYED ON THE COMPANY’S WEBSITE FROM TIME TO TIME.
8.COPYRIGHT
ALL CONTENT INCLUDED ON THE WEBSITE, INCLUDING TEXT, IMAGES AND GRAPHICS ARE COPYRIGHTED AND THE PROPERTY OF THE COMPANY AND UNDER NO CIRCUMSTANCES ARE TO BE REPRODUCED AND USED BY THE CUSTOMER WITHOUT THE WRITTEN PERMISSION OF THE COMPANY.
9.GENERAL
9.1.IF ANY PROVISION OF THE CONTRACT IS FOUND BY ANY COURT, TRIBUNAL OR ADMINISTRATIVE BODY OF COMPETENT JURISDICTION TO BE WHOLLY OR PARTLY ILLEGAL, INVALID, VOID, VOIDABLE, UNENFORCEABLE OR UNREASONABLE IT SHALL TO THE EXTENT OF SUCH ILLEGALITY, INVALIDITY, VOIDNESS, VOIDABILITY, UNENFORCEABILITY OR UNREASONABLENESS BE DEEMED SEVERABLE AND THE REMAINING PROVISIONS OF THE CONTRACT AND THE REMAINDER OF SUCH PROVISION SHALL CONTINUE IN FULL FORCE AND EFFECT.
9.2.THE PARTIES TO THE CONTRACT DO NOT INTEND THAT ANY TERM OF THE CONTRACT SHALL BE ENFORCEABLE BY VIRTUE OF THE CONTRACTS (RIGHTS OF THIRD PARTIES) ACT 1999 BY ANY PERSON THAT IS NOT A PARTY TO IT.
9.3.THESE TERMS AND CONDITIONS, TOGETHER WITH THE COMPANY’S CURRENT WEBSITE PRICES, DELIVERY DETAILS, CONTACT DETAILS AND PRIVACY POLICY, SET OUT THE WHOLE OF THE COMPANY’S AGREEMENT RELATING TO THE SUPPLY OF THE GOODS TO THE CUSTOMER BY THE COMPANY. NOTHING SAID BY ANY SALES PERSON ON BEHALF OF THE COMPANY SHOULD BE UNDERSTOOD AS A VARIATION OF THESE TERMS AND CONDITIONS OR AS AN AUTHORISED REPRESENTATION ABOUT THE NATURE OR QUALITY OF ANY GOODS OFFERED FOR SALE BY THE COMPANY. SAVE FOR FRAUD OR FRAUDULENT MISREPRESENTATION, THE COMPANY SHALL HAVE NO LIABILITY FOR ANY SUCH REPRESENTATION BEING UNTRUE OR MISLEADING.
9.4.THE CUSTOMER ACKNOWLEDGES AND AGREES TO BE BOUND BY THE TERMS OF THE COMPANY’S PRIVACY POLICY.
10.GOVERNING LAW
THE CONTRACT BETWEEN THE COMPANY AND THE CUSTOMER SHALL BE GOVERNED BY AND INTERPRETED IN ACCORDANCE WITH ENGLISH LAW AND THE ENGLISH COURTS SHALL HAVE EXCLUSIVE JURISDICTION TO RESOLVE ANY DISPUTE BETWEEN THE COMPANY AND THE CUSTOMER.
11.PRIVACY POLICY
BLISSHOME LIMITED IS COMMITTED TO ENSURING THAT YOUR PRIVACY IS PROTECTED. THIS PRIVACY POLICY EXPLAINS HOW WE USE THE INFORMATION WE COLLECT ABOUT YOU, HOW YOU CAN INSTRUCT US IF YOU PREFER TO LIMIT THE USE OF THAT INFORMATION AND PROCEDURES THAT WE HAVE IN PLACE TO SAFEGUARD YOUR PRIVACY. THE INFORMATION WE COLLECT AND HOW WE USE IT
WHEN YOU BUY GOODS FROM US WE NEED TO KNOW YOUR NAME, POSTAL ADDRESS, E-MAIL ADDRESS, TELEPHONE NUMBER AND PAYMENT INFORMATION. THIS INFORMATION MAY BE VERIFIED BY US WITH CREDIT REFERENCE AND OTHER EXTERNAL AGENCIES.
WE GATHER THIS INFORMATION TO ALLOW US TO PROCESS ORDERS YOU MAKE. THE RELEVANT INFORMATION IS THEN USED BY US, OUR AGENTS AND SUB-CONTRACTORS TO PROCESS YOUR ORDER AND TO COMMUNICATE WITH YOU ON ANY MATTER RELATING TO YOUR ORDER GENERALLY.
FROM TIME TO TIME WE MAY PROVIDE YOUR INFORMATION TO OUR CUSTOMER SERVICE AGENCIES FOR RESEARCH AND ANALYSIS PURPOSES SO THAT WE CAN MONITOR AND IMPROVE THE SERVICES WE PROVIDE. WE OR OUR AGENTS AND SUB-CONTRACTORS MAY CONTACT YOU BY POST, E-MAIL OR TELEPHONE TO ASK YOU FOR YOUR FEEDBACK AND COMMENTS ON OUR SERVICES.
IF YOU HAVE AGREED WHEN PROVIDING US WITH YOUR CONTACT DETAILS WE MAY CONTACT YOU FROM TIME TO TIME TO PROVIDE YOU WITH INFORMATION ABOUT OUR GOODS AND SPECIAL OFFERS AND OTHER INFORMATION FROM TIME TO TIME. IF YOU WOULD LIKE US TO STOP SENDING YOU SUCH INFORMATION AT ANY TIME PLEASE EMAIL online@blisshome.co.uk OR WRITE TO US AT BlissHome Limited, Paradise Works, Arden Forest Estate, Alcester, Warwickshire B49 6ES, England.
OUR USE OF COOKIES AND OTHER INFORMATION GATHERING TECHNOLOGIES
A COOKIE IS DATA THAT IS STORED ON YOUR COMPUTER THAT IS REVEALED TO THE WEBSITE CONTROLLER WHEN YOU ACCESS THE RELEVANT SITE. WE MAY USE COOKIES FROM TIME TO TIME ON THIS SITE TO MONITOR USAGE. WE DO NOT USE COOKIES TO COLLECT ANY FURTHER PERSONAL INFORMATION WHEN YOU USE THIS SITE. IT IS POSSIBLE TO CONFIGURE YOUR WEB BROWSER NOT TO ACCEPT COOKIES. PLEASE REFER TO YOUR BROWSER SUPPORT FOR GUIDANCE ON HOW TO DO THIS.
HOW WE PROTECT YOUR INFORMATION
THE INTERNET IS NOT A SECURE MEDIUM. HOWEVER, WE HAVE PUT IN PLACE VARIOUS SECURITY PROCEDURES. ALL PAYMENT INFORMATION IS SENT TO US THROUGH WEB PAGES PROTECTED BY SECURITY TECHNOLOGY.
WE ALSO KEEP YOUR INFORMATION CONFIDENTIAL. THE INTERNAL PROCEDURES OF BLISSHOME LIMITED COVER THE STORAGE, ACCESS AND DISCLOSURE OF YOUR INFORMATION.
SALE OF BUSINESS
IF THIS BUSINESS IS SOLD OR INTEGRATED WITH ANOTHER BUSINESS YOUR DETAILS MAY BE DISCLOSED TO OUR ADVISERS AND ANY PROSPECTIVE PURCHASERS AND THEIR ADVISERS AND WILL BE PASSED ON TO THE NEW OWNERS OF THE BUSINESS.
UPDATING YOUR DETAILS
IF ANY OF THE INFORMATION THAT YOU HAVE PROVIDED TO US CHANGES, FOR EXAMPLE IF YOU CHANGE YOUR E-MAIL ADDRESS, NAME OR PAYMENT DETAILS OR IF YOU WISH TO CANCEL YOUR REGISTRATION, PLEASE LET US KNOW THE CORRECT DETAILS BY SENDING AN E-MAIL TO online@blisshome.co.uk OR BY WRITING TO US AT BlissHome Limited, Paradise Works, Arden Forest Estate, Alcester, Warwickshire B49 6ES, England.
YOUR CONSENT
BY SUBMITTING YOUR INFORMATION YOU CONSENT TO THE USE OF THAT INFORMATION AS SET OUT IN THIS POLICY. IF WE CHANGE OUR PRIVACY POLICY WE WILL POST THE CHANGES ON THIS PAGE, AND MAY PLACE NOTICES ON OTHER PAGES OF THE WEBSITE, SO THAT YOU MAY BE AWARE OF THE INFORMATION WE COLLECT AND HOW WE USE IT AT ALL TIMES. CONTINUED USE OF OUR WEBSITE WILL SIGNIFY THAT YOU AGREE TO ANY SUCH CHANGES.
OWING TO THE GLOBAL NATURE OF THE INTERNET INFRASTRUCTURE, THE INFORMATION YOU PROVIDE MAY BE TRANSFERRED IN TRANSIT TO COUNTRIES OUTSIDE THE EUROPEAN ECONOMIC AREA THAT DO NOT HAVE SIMILAR PROTECTIONS IN PLACE REGARDING YOUR DATA AND ITS USE AS SET OUT IN THIS POLICY. HOWEVER, WE HAVE TAKEN THE STEPS OUTLINED ABOVE TO TRY TO IMPROVE THE SECURITY OF YOUR INFORMATION. BY SUBMITTING YOUR INFORMATION YOU CONSENT TO THESE TRANSFERS.
HOW TO CONTACT BLISSHOME LIMITED
WE WELCOME YOUR VIEWS ABOUT OUR WEBSITE AND OUR PRIVACY POLICY. IF YOU WOULD LIKE TO CONTACT US WITH ANY QUERIES OR COMMENTS PLEASE CONTACT US AT:
BlissHome Limited, Paradise Works, Arden Forest Estate, Alcester, Warwickshire B49 6ES, England.
Tel +44 (0)1789 400077 Fax +44 (0)1789 762001 e-mail online@blisshome.co.uk